MUNICH, GERMANY – May 15, 2025 – DeepOpinion, a company developing Agentic Process Automation (APA) solutions, today announced that it has been named in the Forrester report “Agentic AI Agents Are A Rare Sighting”, published April 14, 2025.
The report explores the emergence of agentic systems in enterprise AI, noting that only a few vendors are currently offering production-ready platforms with autonomous capabilities. DeepOpinion was included in the research based on its presence in the growing field of agentic process automation transformation.
“We believe being included in this Forrester report reflects the growing importance of agentic systems and validates the direction we’re taking to support enterprises in their digital transformation journeys,” said Stefan Engl, CEO of DeepOpinion. “As companies seek to reduce operational cost and enhance customer experience, the need for more autonomous systems continues to grow.”
DeepOpinion’s agentic system is designed to independently assess cases, make decisions within pre-defined parameters, and escalate only when human judgment is required. According to the company, clients such as Allianz, CED, and Uelzener have seen improvements in processing efficiency, including straight-through processing (STP) rates above 90%.
Stefan Engl, added: “We’ve developed capabilities that allow our platform to reason through complex workflows, learn from exception handling, and adapt much like a skilled business operator would. This goes beyond rule-based automation and is key to unlocking scalable autonomy in operations.”
According to DeepOpinion’s data, organizations that have implemented their agentic approaches to claims handling are reporting 60–80% reductions in operational costs and improved policyholder satisfaction. These broader trends reflect the potential impact of APA on cross-industry business operations.
François Goffinet, CEO of CED, a third-party administrator managing over 600,000 claims per year, highlighted how agentic automation transformed their operational efficiency, stating, "We achieved speed. We achieved zero backlog. So everything is done for the next day, and the feedback internally and externally has been very good."
Beyond operational gains, Goffinet emphasized the deeper strategic vision driving this initiative: achieving genuine customer satisfaction. "What we are aiming for is the smile of the end customer. That's the ultimate metric we are after." By automating 95% of its claim classification and routing, CED now empowers its team to focus exclusively on claims requiring authentic human empathy and specialized attention.
DeepOpinion’s platform integrates with over 200 enterprise systems and is designed to automate back-office processes, apply specific business rules, and make decisions aligned with enterprise guidelines—supporting high-volume operations across regions and product lines.
About DeepOpinion
DeepOpinion is the operating system for autonomous enterprises. Combining agentic AI, proprietary multi-agent orchestration, and intuitive no-code design, to deliver 90%+ end-to-end automation—fast, controlled and secure. DeepOpinion is trusted by leading global enterprises including Allianz, Siemens, Hannover Re, Markel, e&, and Bitpanda.
